At BKR TECH LTD, we strive to ensure customer satisfaction. This Refund Policy outlines your rights under UK consumer law.
1. Returns Eligibility
You have the right to return most goods within 14 days of receiving your order, in accordance with the Consumer Contracts Regulations 2013.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in original packaging
- Proof of purchase is required
2. Non-Returnable Items
We do not accept returns for:
- Digital/downloadable products
- Perishable goods
- Personalised or custom-made items
- Sealed items that are not suitable for return due to hygiene reasons once opened
3. Refund Process
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, refunds are processed within 5–10 working days to your original payment method
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty
- If the item is defective or incorrect, we will cover return shipping
5. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty or not as described.
6. Contact Us
For return requests, contact:
📧 Email: info@bkrtechltd.co.uk
📍 Address: 53 Stanborough Road, Hounslow, England, TW3 1YE
